ITIL certification

Is ITIL certification worth your time and effort?

Written by on February 21, 2018

All of us have aspired to have some sort of technical certification to enhance our career. According to wikipedia a professional certification is one “where a person is certified as being able to competently complete a job or task, usually by the passing of an examination and/or the completion of a program of study.” 

However, increasingly certifications (or rather ITIL certification) and training programs are becoming a ‘thing to add in your resume’, and not delivering the value they are supposed to bring. During my casual conversations at events and meet-ups, a common underlying theme has been about the mismatch between performance of people (with certifications) and the knowledge they have gained from those certifications.

Given the above premise, does having an ITIL certification really help you professionally? Does an ITIL certification really solve everything? Here’s my take on whether an ITIL certification is worth the buck and time!

How does ITIL certification work?

ITIL certification is split into five stages, namely foundation, practitioner, intermediate, expert and master levels. Each of these levels has different requirements for appearing, clearing and is awarded with a specific set of credits. For instance, one needs to have a total of 22 credits to be certified as an expert. Apart from these, there are complementary certifications that help you reach the expert level faster. Here’s an overview of the various levels and credits. 

ITIL_certification_credits

Is getting ITIL certified and being successful linear?

Let’s get this straight – getting a certification is not  rocket science in today’s day and age. A certification merely demonstrates that you’ve studied and cleared the examination. It doesn’t give you wings and doesn’t solve all of the world’s problems. One of the primary reasons why certifications and other training programs are losing their relevance is that it’s possible to pass the certification and still not learn ANYTHING practical about the subject.

ITIL Certification

However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles.In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice. 

Also, adoption of ITIL requires understanding of the ITIL framework, and a buy-in from from folks at various levels. It’s as much about cultural shift and embracing change as it is about knowing the best practices in IT service management. Any cultural shift requires you to have a sound understanding of ‘why’ you’re making that change. It’s a strong reason why a certification in ITIL makes sense. It validates that the individual is equipped with the basics like vocabulary, processes, hierarchy, goals, and IT’s alignment with business. GamingWorks have conducted workshops with more than 4000 organizations around the world and every year for the last 15 years a top scoring ABC (Attitude, Behaviour, Culture) card has been ‘IT has too little understanding of business impact and priority’ – it seems that many do not know the why!

For successful adoption of ITIL for your service desk, all the stakeholders need to be on the same page, speak the same language, work towards the same goals by succeeding in iterative and incremental projects. As David Moskowitz puts it, “Adopting ITIL involves a learning process as continual improvement is applied”. A certification indicates that you’re learning, and the knowledge is just a minor component of a successful adoption (or a career in ITSM). Click To Tweet

Experience and ITIL certification need to go hand in hand

As Paul Wilkinson points out here, nearly 85% of folks he meets have undergone ITIL training (out of 15,000 people).  Only 2% of these folks measure the impact in terms of cost, value, risks and other outcomes of their IT initiatives. This is one of the primary reasons why ITIL certified companies don’t get the desired results or an ROI for the cost spent on getting their folks ITIL certified.

When I spoke to an ITSM expert, here’s what they had to say-

 ITIL is not unique in any way, when it comes to the value of professional qualifications overall – many see them as tick-box exercises (important to get the certificate, less important to understand the subject, and almost not important at all to do anything with the new knowledge)

That’s one of the reasons why Axelos has a practitioner level where it requires a combination of both practical and theoretical knowledge.  According to Axelos, the ITIL practitioner level  “enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice”. So, an ITIL certification without the knowledge of how to use it in practice, is just a sheet of paper.

Final word – Is ITIL certification really worth it?

I would like to address this in two parts

  • Will it help you get a job (or enhance your career)
  • Will an ITIL certification be worth the buck?

All said and done, you will have a better chance of catching an employers attention if you have an ITIL certification. In fact, ITIL certification is used as a basic filter by many employers to weed out candidates. But does that guarantee you a job? Probably not. A good experience, backed by a stellar demonstration of skills gained via certification is going to better equip for the challenges your work life throws at you. Echoing the same statement, Stuart Rance of Optimal service management adds that

“The value of certification depends on your age, your job role, the country and market you work in and many other factors.Simply put, a certification is no replacement for the wealth of experience.”

So, is it worth the buck? Definitely yes, if you’re able demonstrate the value of your knowledge in your work. Having spoken to sizeable number of IT consultants, practitioners, IT agents, I have seen that people who succeed with an ITIL certification are those who have put an effort into earning their certificate, and not just seen it as way of checking a box for their career. Your goal should be acquiring knowledge and putting it in practice, measuring the impact of your work and not just ‘passing’ the certification.

Remember. Having an ITIL certification is just a start.

Also, just in case you have’t got enough, here are other resources I enjoyed reading on similar topics

 

 

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