ITIL is complicated. It’s fun for some people and too much process for some others. What we all can agree on is that ITIL is the benchmark standard we make comparisons with. It has come a long way and grown into something really special. What started as an experiment to cut costs in an UK Government Office has become so huge in the last 35 years that it is now the most widely used framework in the IT industry! Let’s find out a little about the origin and the journey and evolution of ITIL over the years.
What is ITIL? Check out our comprehensive break down of the concept here.