G2 Crowd Best Software for IT Teams

Kicking off 2017 With a Bang: Freshservice is the Best Software for Mid-market IT Teams

Written by on February 3, 2017

Just like the surprise nominees for the Academy Awards are getting ready to party, so are we at Freshservice. We are euphoric to announce that Freshservice has been ranked the best software for mid-market IT teams in G2 Crowd’s Best Software for IT Teams | 2017, and recognized as a leader in the service desk category by G2 Crowd. The recognition comes hot on the heels of being titled as the Most Usable Service Desk Software in G2 Crowd’s Winter 2017 Service Desk Usability Index report, and the only ITSM tool to be in G2 Crowd’s 2016 Top 25 Mid-market Software Products with #1 in customer satisfaction.

The people have spoken

To say we’re delighted would be an understatement. When Freshservice was founded, our focus was to simplify the way IT teams functioned and break down the general complexities that the teams usually are challenged with. And it’s great to see now that Freshservice has been helping do exactly that. We’ve topped the G2 crowd list among 16 other top software for IT teams based on our high score for ease of use, quality of support, and the ability to meet requirements through the year 2016.

G2 Crowd Best Usability

Adding to the accolades, according to G2 Crowd’s Winter 2017 Service Desk Usability Index report, Freshservice also received the highest overall usability score of 8.78 out of 10 while the other 21 products listed in the report scored an average of 7.83. The ranking was based on more than 800 reviews, with totally 61 products listed in the service desk category.

What this means for our customers

We work day and night to make our ITSM solution intuitive, simple and fun to use, and this kind of recognition from our customers is what keeps us striving for more. Taking our success with IT a step further, Freshservice’s renewed focus has been on enabling support beyond traditional IT in domains such as HR, Admin, Facilities, Finance, or Marketing. With the all new titles to our name, 2017 will prove to be a remarkable year for us as well as our customers in the form of exciting updates to Freshservice. Our biggest rollout, project management, is all set to make waves soon along with more innovations in the product that aim to transform the employee experience in a way it’s never been done before.

Our thank you speech

There couldn’t have been a better start to the year for us, and we’d like to dedicate it to you, our customers. You’ve made this possible, and when we hear from you about how Freshservice has eased your work, we are more driven to reach heights we never thought was possible before. Cheers to 2017, we promise to make it a year to remember as we continue to be a trend-setter, transforming ITSM across business segments.

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