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5 Simple Tips to Pick the Right ITSM Tool Vendor

This is the third in a series of blogs based on a Service Desk Institute (SDI) survey and report: “Life on the Service Desk in 2016.” With the previous two blogs looking at the frustrations with service desk and IT service management (ITSM) tools and tips for ITSM tool selection respectively. Here I dig into another...
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Stephen Mann about 3 weeks ago 0 Comment
Top 10 Tips for ITSM Tool Selection
In the previous blog “5 Tips for Service Desks Struggling with an Outdated, or Even the Wrong, ITSM Tool,”...
Shruti Khaitan about 1 month ago 0 Comment
Life on the service desk in 2016: an infographic
Top service desk challenges and how to tackle them. This is what life on the service desk in 2016 looks...
Viminya Doss about 1 month ago 0 Comment
Introducing DocuSign in Freshservice for Paperless Contract Management
A typical scene in an office to execute contracts usually involves long paper-based processes, a lot of people dropping...
Stephen Mann about 2 months ago 0 Comment
What not to do for successful self-service adoption – Part II
The previous blog listed a few potential issues that need to be addressed in an organization to increase its...
Viminya Doss about 2 months ago 0 Comment
Our multi-channel support just got better with Slack
Connect your service desk to Slack so users across teams can easily collaborate and speed up ticketing processes from...
Simon Johnson about 2 months ago 0 Comment
5 Tips for Service Desks Struggling With an Outdated, or Even the Wrong, ITSM Tool
A recent Service Desk Institute (SDI) survey asked members two questions about their IT service management (ITSM) or service...
Shruti Khaitan about 2 months ago 0 Comment
SITS16: What’s trending in ITSM and who drank all the beer?
It’s not often that an ITSM conference makes you go giddy over possibilities of transformation. Well, the Service Desk...
Stephen Mann about 3 months ago 0 Comment
What not to do for successful self-service adoption – Part I
Previous self-service blogs have covered the benefits of self-service, what self-service can include, and how the level zero solvable...